Summary

Reporting to the Head of Compliance, the Head of Quality is responsible for leading, directing and developing the onsite and offsite Quality and Inspection Teams via the Quality Team Managers. Working with the Head of Compliance, they will be responsible for defining, developing and delivering the Companies Quality Strategy to support the 3P Value drivers, and will be able to communicate and instill a ‘Quality comes first’ culture across the business. A focus on the use of continual improvement to reduce Cost of Non quality, drive a culture of “right first time” product and service ensuring regulatory and customer compliance at all times.

Key duties and responsibilities

  • Support the Head of Compliance to develop and deliver a Strategy to support the overall business goals. Monitors and measures performance against departmental and policy deployment objectives
  • Responsible for driving the Quality team’s professional development, and capable of preparing and executing a succession plan that supports business growth.
  • Responsible for all BU Quality / inspection functions and provide support within Operations, striving for ‘best in class’ products and business practices to deliver to the customer’s  expectations
  • Be an advocate of Quality Assurance, Continuous Improvement and industry recognised Best Practices.
  • Guarantee the continual compliance to quality standards for products and processes to ensure product reliability, consistency and safety.
  • Provide Leadership to the BU Quality Team Managers to maintain organisational independence from Operations
  • Manage the BU Quality Teams  to ensure conformance to regulatory, 3rd party and customer requirements for all aspects of product quality
  • Ensure the proper usage of available tools to gain the maximum benefit of the QA effort and resource
  • Evaluate and develop improved techniques for the control of product safety, quality and reliability
  • Facilitate teams to ensure continuous improvement within the Quality system to improve PPMs, warranty returns, cost of non quality, scrap and waste
  • Promote implementation of the Company 3P value drivers within the quality teams
  • Be an escalation point (both internally and with regulators / customers) for all matters related to product and service quality
  • Provide and co ordinate training where necessary in aspects of quality assurance and product safety
  • Communicates Quality performance of the business against defined KPI’s on a monthly basis
  • Contribute to overall business strategy and annual budget process
  • Support the Central Compliance team in regulatory, 3rd party and customer audits ensuring corrective actions are implemented and non conpliance issues are addressed in a timely manner

Experience

  • Preferably educated to degree level in a relevant quality or engineering discipline or equivalent NVQ Level 7 qualification
  • A strong leader with experience in team development, implementing & shaping the company’s QA processes and strategies.
  • Proven Quality Management experience gained within an Aerospace, Nuclear or Automotive environment
  • Ability to add value, reduce costs and make business improvements
  • Fully conversant in ISO 9001 and AS 9100 Quality Systems. Knowledge of NADCAP, EASA 145 and 21G regulations would be advantagous
  • Knowledge of Risk Management and mitigation tools and techniques

Skills

  • Must be self-motivated, enthusiastic and capable of working within a group or individually.
  • Promote a safe working environment.
  • Have a flexible approach with the ability to work under pressure and prioritisng tasks, capable of working to agreed schedules and timescales.
  • Proactive, strong-minded, quick thinker and assertive. Must have the ability to handle conflict effectively.
  • Strong Leadership skills with the ability to motivate a team, recognise good talent and bring out the best out of each individual.
  • Excellent communicator at all levels of the business, influencing skills and negotiation skills to get management buy-in on ideas and concepts. Able to build and maintain relationships both within and external to the organisation.
  • Ability to build, implement and direct quality assurance principles and maintain the quality of delivery.
  • Have strong technical skills, both functional and non-functional, manual and automation, ideally in a continuous delivery environment.
  • Strong communication skills with all the key stakeholders to ensure QA vision is understood and implemented correctly.